Client Accounting / Property Accounting Manager

Job description

Overview of Role

We are recruiting for a Full Time Client Accounting / Property Accounting Manager to join and head up our Client accounts team at our Norwich office.  The role of Client Accounts Manager is to lead and manage the property accounting team, ensuring the effective financial management of client property portfolios, with a focus on implementing new systems and aligning processes across the department

Responsibilities

Team Leadership and Change Management

• Oversee the property accounting team, setting clear goals and ensuring team alignment in working processes across the department
• Lead the implementation of the newly selected property management system, ensuring all team members are trained and processes are adapted accordingly
• Foster a culture of continuous improvement, motivating the property accounting and property management teams to adopt standardised procedures and drive efficiency
• Ensure the team structure supports the department’s goals and provides a high level of service to clients

Financial Management and Control

• Ensure the accuracy and timeliness of financial reporting for client property portfolios, including budgeting, forecasting, reconciliations, and variance analysis
• Oversee the development and implementation of financial controls to ensure compliance with internal and external standards
• Monitor key performance metrics and financial data to identify trends, risks, and opportunities for improvement
• Ensure adherence to best practices in cash flow management, balance sheet control, and budget compliance

Client and Stakeholder Engagement

• Build and maintain strong relationships with key stakeholders, including clients, surveyors, and internal departments
• Act as a point of contact for client finance teams, providing regular updates and resolving any financial queries
• Collaborate with senior management to drive strategic financial initiatives and support client growth

System and Process Improvement

• Lead the roll-out of the new property accounting system, ensuring it integrates smoothly into the department’s daily operations
• Standardise workflows and procedures across the team to ensure consistent service delivery and compliance
• Regularly audit processes to ensure data integrity and adherence to regulatory requirements

Team Development and Support

• Provide ongoing support and coaching to team members, developing their skills and ensuring high morale
• Implement performance reviews and develop succession plans to build a strong talent pipeline within the team
• Promote collaboration and knowledge-sharing within the team and across other departments

Requirements

• Strong leadership and project management skills, with the ability to lead process and system changes
• Previous experience of property management software is desirable
• Advanced proficiency in Excel and other Microsoft Office applications
• Familiarity with property accounting practices and financial regulations
• Dynamic leader with a proactive approach to problem-solving and team management
• Strong analytical and decision-making skills, with a focus on delivering results
• Ability to work under pressure and manage multiple competing priorities
• 5+ years' experience in a property or client accounting role, and 2+ years in a supervisory or management role is essential
• Proven experience in managing teams through change and system implementation is essential
• Accounting qualification is preferred
• Experience in real estate or property management

Finding the right people is important to us and transferrable skills are always welcome.  We value potential and are open to candidates who may not have every listed skill.

Equal Opportunities

We are an equal opportunities employer and do not tolerate discriminatory behaviour of any kind, in line with the Equality Act 2010.

Core working hours are Monday - Friday 9.00 - 5.30pm with a range of benefits to suit the ideal candidate.

This is a permanent full time position based on 37.5 hours per week (Monday - Friday) however we are open to discussing flexible working requirements.  We also operate a hybrid working policy.